After graduating college, Steve returns to his family’s business and becomes frustrated when he isn’t given the lead. But one day, Steve’s father brings him into his office, announcing that he will be retiring immediately-and reveals that their business is facing some serious problems. Challenged with the sudden change and pressed by time, Steve and his father start out on a road of discoveries.
Together, using intuition and logic, they crack the puzzles of their business, locate and overcome bottlenecks, and break new boundaries in their service enterprise. Their dialog elevates intuitive observations into measurable formulation for the sake of understanding the nature of service and customer satisfaction.
Throughout their journey they meet with friends and other characters, revealing numerous surprises and twists-while managing to bridge the generational gap with affinity and respect. With these, Dad and Steve come up with a new approach that helps them redefine the fundamentals of their venture-relevant not only for them, but is an eye-opener for everyone else as well as the reader.